Conclusr Data Collection services offers call center services
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At our location in Breda (The Netherlands), Conclusr exploits a highly sophisticated call center with 40 fully automated seats.
Conclusr employs over 50 enthusiastic call center agents with an average of 8 years working experience within Conclusr. Our agents are specialized in conducting Business to Business interviews with a diverse group of professionals working for commercial organizations, as well as not-for-profit institutions. Our call center agents are trained to get through a target company and to get in contact with the desired respondent to complete an interview. All data collected is real time monitored by our supervisors and project managers by using our NEBU call center software tooling. This way we guarantee effectivity, efficiency and an optimal quality of generated research output. |
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When telephone research is indispensable
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Now and then you probably receive research questions from your client that cannot be covered by online panel research. The reasons for this might be diverse. For example, the requested target population is not or not in sufficient numbers available within online populations. Because of that it is impossible to supply your client with a valid net sample. Or even the requested net sample is simply not achievable.
This phenomenon especially holds for B2B research questions: when it concerns specific job positions or professionals working within specific branches. The right decision maker is often not represented within online panels. In that case, data collection done by phone is the only trustworthy and validated method to conduct Business to Business research. Because: by means of telephone research amongst business target groups, the total population of businesses within a specific country becomes approachable. Therefore, sufficient interviews within specific target populations can be achieved by telephone research and a reliable research process is guaranteed. |
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For whom do we work
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For those research institutes who (no longer) have a call center at their possession but need a regular or incidental basis call center capacity, Conclusr Datacollection Services can be of help.
We offer expertise, flexibility and quality of output when it handles about data collection by means of interviewing by phone. We can also support your business in the stage of data analyses. Our data processing department is specialized in SPSS data analyses and tabulation. By means of which you can quickly start with reporting the research results. The Conclusr Datacollection Services are supplied towards (international-) research institutes, marketingservices organizations and social and economical consultancy firms. It also often occurs that, as an addition to online B2B research, activities done by phone is required because some of the research strata are not sufficiently filled within specific branches. Also in that case, we would like to be of help to your company. |
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Why choose Conclusr Data Collection Services?
For every client it is, without any doubt, comfortable to know that interviews will be conducted by experienced call center agents. They are after all decisive in the collection process of the correct insights. We often get feedback from our clients that it is pleasant, that you will work together with academically skilled analysts and project managers. Because of their year-long experience in the field of market research, they speak your professional language. They know the technique of scripting a questionnaire and by that, supply you with the best output possible.
With our native speaking call center agents we cover English, Dutch, German and French speaking countries. In case you have other languages you would like to cover, please contact us. There is a fair chance that we can help you!
Our call center has 40 fully automated seats. Our NEBU call center software is compatible with most other CATI toolings available in the world right now. Or we simply log in on your call center software tool.
All research data will be supplied to you in accordance with your expectations. This can be in the form of a labeled SPSS dataset, Excel, ASCII or any other common format. In that case you execute the analyses and reporting.
It is also possible that we execute the analyses for your company. In that case we clean the raw data and perform the recoding of open ended questions. We supply you with the results in for example an Excel or SPPS format segmented and weighed in column entrances that you agreed upon.
With our native speaking call center agents we cover English, Dutch, German and French speaking countries. In case you have other languages you would like to cover, please contact us. There is a fair chance that we can help you!
Our call center has 40 fully automated seats. Our NEBU call center software is compatible with most other CATI toolings available in the world right now. Or we simply log in on your call center software tool.
All research data will be supplied to you in accordance with your expectations. This can be in the form of a labeled SPSS dataset, Excel, ASCII or any other common format. In that case you execute the analyses and reporting.
It is also possible that we execute the analyses for your company. In that case we clean the raw data and perform the recoding of open ended questions. We supply you with the results in for example an Excel or SPPS format segmented and weighed in column entrances that you agreed upon.
| brochure_conclusr_datacollection_services.pdf |